The terms that govern use of our website and services

1. Acceptance of terms

These Terms of Service govern your use of the Markenza website and any services described on it. By using our website or engaging Markenza for services, you agree to these terms. If you do not agree, please do not use our website or services.

2. Description of services

Markenza provides digital marketing consulting, strategy, campaign planning, analytics, and related operational support, as described on our Services page. The specific scope of any engagement is defined in a separate proposal or agreement between Markenza and the client.

3. Client responsibilities

Clients are responsible for providing timely access to necessary accounts, data, and approvals required to perform contracted services, and for ensuring their own advertising content complies with applicable law and platform policies. Delays in providing access or approvals may affect project timelines.

4. Fees and payment

Fees for services are set out in individual proposals or agreements. Unless otherwise agreed in writing, invoices are due within the terms specified in the applicable agreement. Advertising media spend is separate from consulting fees unless explicitly bundled in a written agreement.

5. No guaranteed outcomes

Markenza does not guarantee specific results, rankings, advertising account approval, account access, or platform policy approval. Digital marketing outcomes depend on factors outside our control, including search engine and advertising platform algorithms, policies, market conditions, and competitor activity. Any figures referenced on our website or in proposals are illustrative or based on past client outcomes and are not a promise of future performance.

6. Intellectual property

Unless otherwise agreed in writing, deliverables created specifically for a client as part of a paid engagement become the client's property upon full payment. Markenza retains ownership of its own pre-existing methodologies, templates, and internal tools used to produce deliverables.

7. Confidentiality

Both parties agree to keep confidential information shared during an engagement private, using it only for the purposes of the engagement, except where disclosure is required by law.

8. Third-party platforms

Our services may involve advertising or technology platforms operated by third parties, including but not limited to Google, Meta, Microsoft, TikTok, Pinterest, Amazon, LinkedIn, X, Taboola, and Outbrain. Markenza is not affiliated with, endorsed by, or an authorized representative of these platforms unless explicitly stated in writing. Use of any third-party platform is subject to that platform's own terms and policies, which Markenza does not control.

9. Limitation of liability

To the fullest extent permitted by law, Markenza's total liability for any claim arising from our services is limited to the fees paid for the specific service giving rise to the claim. Markenza is not liable for indirect, incidental, or consequential damages, including lost profits or lost advertising spend.

10. Termination

Either party may terminate an ongoing engagement in accordance with the notice period specified in the applicable agreement. Fees for work performed prior to termination remain payable.

11. Governing law

These terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles, unless a signed client agreement specifies otherwise.

12. Changes to these terms

We may update these Terms of Service from time to time. Continued use of our website after changes are posted constitutes acceptance of the revised terms.

13. Contact

Questions about these terms can be directed to hello@markenza.com.